How do I use my IMAGINE Loyalty Prepaid Card?
This is your Membership card. All your Reward Points earned by booking at Participating Partners are automatically placed on your IMAGINE card. Once your Reward Points are converted to cash, your IMAGINE card can be used as a payment card wherever you normally shop or at any ATM worldwide where Card is accepted.

How long does it take to receive Reward Points?
Reward Points are placed onto your card 24 - 48 hours after the booking is fully paid.

What happens if I move to a new Travel Agency?
It doesn't matter where you move to. Your earnings are assigned to your IMAGINE Member card number. In the event of any changes, you do need to update your profile by visiting http://imaginepoints.trucash.com.

How do I find out what my Reward Points or Cash balance is?
Visit http://imaginepoints.trucash.com and enter your card number and password. Your Reward Points balance will appear. If you want to see your cash balance, click on e-Wallet and follow the instructions, or call 1-800-624-6171.

What type of transactions qualify for Reward Points?
You earn IMAGINE Reward Points on bookings and services offered by Participating Partners. Please see our downloadable Reward Points Schedule for details on what is eligible and how many Reward Points you can earn.

Should I use my IMAGINE Member number for all my transactions?
Yes. In order for all your bookings to be registered to your account, it is important that you use your IMAGINE number when booking with any of the Participating Partners. Travel Agents must give the IMAGINE CARD number at the time of booking and not later. Simply update your profile on the Partners' home page.